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Industries · Property management

Property management.

Arrears chased, repairs dispatched, certificates tracked and landlords kept informed. The head of property sees only what needs a decision.

Use cases

What property teams run on Hive

  • Arrears chasing
  • Repairs and maintenance
  • Compliance certificates
  • Tenancy renewals
  • Service charge recs
  • Landlord statements
  • Inspections
  • Contractor management
  • Deposit returns
  • Arrears chasing
  • Repairs and maintenance
  • Compliance certificates
  • Tenancy renewals
  • Service charge recs
  • Landlord statements
  • Inspections
  • Contractor management
  • Deposit returns
Property management

Arrears chased, repairs booked.Compliance never lapses.

Governed autonomy

Autonomy is earned, not switched on.

Every use case starts on a rung you choose. Each approval teaches Hive the boundary. As approvals become routine, the work moves up a rung, within limits you set and can pull back at any time.

AdvisoryHive surfaces and recommends. People act.
Draft for approvalHive prepares the output. A person reviews and sends.
Execute after approvalHive runs the whole process once a person says go.
Autonomous with exceptionsHive runs routine cases itself and routes only the exceptions.

Connect your portfolio data

Inboxes, ledgers and schedules in one governed workflow, tenant to landlord.

The work Hive takes over

Use case examples. A sample of the work Hive takes over. The full map is drawn with your team in week one.

Arrears are noticed at month-end and chased by hand.

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Autonomous with exceptions

Hive checks every tenancy against receipts daily, sends the reminder sequence in your tone across email, SMS and WhatsApp, logs each contact and escalates only the accounts past your threshold.

ReadsReapit, Xero, WhatsApp
OutputChase log, escalations
1,240 tenancies38 in arrears9 escalatedYou see the 9

Repair requests arrive at all hours and sit until someone reads them.

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Execute after approval

Hive triages every repair report, checks the tenancy and warranty, picks the approved contractor for the trade and area, drafts the works order and schedules access with the tenant. Anything above your spend limit waits for approval.

ReadsFixflo, Reapit, contractor list
OutputWorks order, tenant confirmation
86 repairs this week71 dispatched15 held for approval

Gas, electrical and EPC certificates expire without warning.

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Autonomous with exceptions

Hive tracks every certificate against every property, books the renewal with the contractor eight weeks out, chases the document and files it to the property record. Landlords are told before, not after.

ReadsReapit, contractor calendars, SharePoint
OutputCompliance calendar, filed certificates
1,240 properties100% tracked0 lapsed

Tenancy renewals are a rent-review argument nobody prepares for.

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Draft for approval

Ninety days before expiry Hive prepares the renewal with local comparables, the landlord’s instructions and the tenant’s history, drafts both letters and holds them for you.

ReadsReapit, market data, Outlook
OutputRenewal pack, two drafts
112 renewals in 90 daysComparables attachedDrafts ready

Service charge reconciliation is a quarter of the year for the accounts team.

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Draft for approval

Hive matches every invoice to the budget line and schedule, flags variances and unapportioned costs, and drafts the year-end statement per leaseholder for your review.

ReadsXero, Reapit, invoices
OutputReconciliation, leaseholder statements
14 blocksVariances flaggedStatements drafted

Landlord statements go out late and prompt the same questions.

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Autonomous with exceptions

Hive produces every landlord statement on the day, attaches the invoices behind each deduction and answers the routine questions from the record.

ReadsReapit, Xero, Outlook
OutputStatements, answered queries
640 landlordsSent on the 1stQueries answered

Inspections are booked late and the reports never reach the landlord.

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Execute after approval

Hive schedules periodic inspections, books access with the tenant, turns the inspector’s notes and photos into the report and drafts the landlord summary with recommended actions.

ReadsReapit, inspection app, Outlook
OutputBooked inspections, report and summary
210 due this quarterBooked 8 weeks outReports same day

Contractor invoices are approved without checking the job was done.

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Draft for approval

Hive matches every contractor invoice to the works order, the inspection photo and the tenant confirmation, flags mismatches and queues the clean invoices for payment approval.

ReadsFixflo, Xero, Outlook
OutputMatched invoices, exceptions
198 invoices189 matched9 queried

Deposit returns drag on and turn into disputes.

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Execute after approval

At check-out Hive compares inventory reports, drafts the deductions with evidence, sends the proposal to the tenant and manages the dispute-scheme submission if needed.

ReadsInventory reports, deposit scheme, Outlook
OutputDeduction proposal, scheme submission
54 check-outsProposal in 3 daysDisputes evidenced

Directors cannot see arrears, compliance risk or fee per property.

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Advisory

Hive keeps a live view of arrears, compliance status, repair spend and management fee per property and landlord, and flags the portfolios that cost more than they earn.

ReadsReapit, Xero, Fixflo
OutputLive portfolio view
Arrears 3.1%Compliance 100%Fee vs effort
Get started

Start with one portfolio. Prove it against your own properties.

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